Privacy Policy – mas-b

Last updated: September 14, 2025

mas-b is a boutique workshop in Israel designing and crafting small home décor accents and custom pieces. This Privacy Policy explains how we collect, use, and safeguard information when you browse our site or place an order. We use secure HTTPS (TLS) across our website.

Who We Are

Data Controller: mas-b, Haruv, Ein Ya'akov, Israel.
Contact: mas.maorbiton@gmail.com

What We Collect

• Order & Contact Details: name, email, phone (if provided), billing/shipping address.
• Customization Data: measurements, engraving text, finish/color preferences you submit.
• Communications: messages and support requests you send us.
• Technical Data: cookie identifiers, IP address, device/browser info (for security, performance, and analytics).

How We Use Your Information

• To process and deliver orders, provide customer support, and handle returns/exchanges.
• To customize made-to-order items based on your measurements or engraving requests.
• To improve our site and services (performance, analytics, troubleshooting, fraud prevention).
• To send service emails (order confirmations, shipping updates). Marketing emails are sent only if you opt in and you can unsubscribe anytime.

Legal Bases (EU/UK customers)

• Contract: to fulfill your order and provide support.
• Consent: for optional marketing or certain cookies.
• Legal obligation: invoices, tax and accounting records.
• Legitimate interests: site security, fraud prevention, service improvement.

Payments

We do not store full credit card numbers on our servers. Payments are processed securely by trusted payment providers. We may receive limited information related to the transaction status (e.g., success/failure, last 4 digits, card brand) to confirm and fulfill your order.

Sharing Your Information

We do not sell your personal data. We share it only with service providers who help us run our business, for example:

• Payment processors (to take your payment securely)
• Couriers/Postal services (to deliver your order with tracking)
• Hosting/IT/Analytics providers (to operate and improve the website)
• Email service tools (to send order updates and support replies)

These providers are allowed to process your data only to perform services for us and must protect it appropriately.

International Transfers

Your data is processed in Israel and may be transferred to service providers in other countries. Where required, we rely on contractual and technical safeguards to protect your information.

Data Retention

We keep personal data only as long as needed for the purposes above: order and invoice records are typically retained up to 7 years for tax/accounting; routine support communications up to 24 months; customization files as needed for warranty/service. We delete or anonymize data when it is no longer required.

Cookies

We use cookies to run the site and improve your experience. Categories include:

• Essential: security, session, and cart functionality.
• Analytics: to understand site usage and improve performance.
• Preferences: to remember choices like language or region.

You can manage cookies in your browser settings. Disabling certain cookies may affect site functionality. Where required, we will request your consent for non-essential cookies.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data, and to object to certain processing or withdraw consent (for example, marketing). To exercise these rights, contact us at mas.maorbiton@gmail.com.

Children’s Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal data from them.

Security

We use technical and organizational safeguards to protect your data (including encryption in transit over HTTPS and access controls). No method of transmission or storage is 100% secure, but we work to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will appear on this page with a new “Last updated” date.

Contact

Questions about privacy or data requests?
📩 mas.maorbiton@gmail.com
Address: Haruv, Ein Ya'akov, Israel